ITSM Incident Management Toolkit
Documentation fully editable? Yes. You can adapt any document by entering specific information for your organization.English. For other languages, click here: DeutschCompliant with ITIL 2011 edition and ISO/IEC 20000-1:2011 (only Incident Management part of the clause 8.1)Guidelines Average of 20 comments per document template guiding you on exactly what to fill in, and how.Delivery Documents can be downloaded immediately after purchase.Support included Ask any questions on a 30-minute live web conference with an expert. Plus you are entitled to a life-time unlimited email support.Additionally included List of documents where each template is marked as mandatory or optional.Free upgrades Within one year of purchase.
Everything you need to perform the most difficult IT management step
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